Privacy Policy for Tidy Spaces Toronto

Effective Date: March 15, 2026

Last Updated: March 15, 2026

At Tidy Spaces Toronto, we are committed to protecting the privacy and confidentiality of our clients' personal information. This policy outlines how we collect, use, and safeguard your data in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Accountability

We are responsible for all personal information under our control. We have designated a Privacy Officer to ensure compliance with this policy.

2. Identifying Purposes

We collect personal information only for the following purposes:

  • To provide professional organizing and consulting services.

  • To communicate with you regarding appointments, project updates, and billing.

  • To maintain a client portfolio (with explicit consent for "before and after" photos).

  • To comply with legal and regulatory requirements.

3. Consent

We will obtain your consent before or at the time of collection. Consent may be expressed (e.g., signing a service agreement) or implied (e.g., providing your email via our contact form). You may withdraw your consent at any time, subject to legal or contractual restrictions.

4. Limiting Collection

We only collect the information necessary for our services. This may include:

  • Contact Information: Name, address, phone number, and email.

  • Service Data: Photos of your space, lifestyle habits, and household member details relevant to organizing.

  • Financial Information: Payment details for invoicing (processed via secure third parties).

5. Limiting Use, Disclosure, and Retention

We do not sell, rent, or trade client lists. Your information is only used for the purposes identified above.

  • Third Parties: We may share data with service providers (e.g., booking software, payment processors) who are also bound by privacy standards.

  • Retention: We keep your information only as long as necessary to fulfill the service or as required by tax and legal obligations.

6. Accuracy

We strive to keep your information accurate and up-to-date. Please notify us of any changes to your contact information.

7. Safeguards

We protect your data with security safeguards appropriate to its sensitivity. This includes:

  • Physical: Locked filing cabinets for paper records.

  • Technological: Password-protected devices, encrypted cloud storage, and secure payment portals.

  • Organizational: Limiting access to only those who need it to perform their jobs.

8. Openness & Individual Access

You have the right to know what personal information we hold about you. Upon written request, we will provide you with access to your information within 30 days. You may also challenge the accuracy of the data and have it amended.

9. Challenging Compliance

If you have questions or concerns about our privacy practices, please contact our Privacy Officer. If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner of Canada.